Shipping & Returns

We ship within the United States, including Alaska, Hawaii, and Puerto Rico. Standard Shipping is $6.95 for orders under $75 and FREE for orders of $75 or more. Estimated Standard Shipping transit is 5–8 business days. USPS Ground Advantage, Priority Mail, and Priority Mail Express are also available at checkout at calculated rates.

Processing time: Please allow 1–3 business days for processing, excluding weekends and holidays.

Carrier: We ship via USPS only.

Delivery estimates: Standard Shipping estimated transit is 5–8 business days. Delivery times are estimates and are not guaranteed.

Shipping area: We ship to the United States, including Alaska, Hawaii, and Puerto Rico.

Please request a return within 14 days of confirmed delivery. All returns require prior approval.

Candle Returns: Candles must be unused, unburned, and returned in their original packaging.

Gift Box Returns: Gift box return requests must be submitted within 14 days of confirmed delivery. The complete gift box must be returned with all included items unused and in their original packaging. Any applicable product seals must remain intact. Individual gift box components cannot be returned separately. All returns require prior authorization.

Return Shipping Responsibility: Customers are responsible for return shipping costs for change-of-mind returns. For damaged, defective, or incorrect orders, Imprint Candles will cover return shipping when a return is required.

Please mail approved returns within 7 days of authorization. Once returned items are received and inspected, approved refunds will be issued to the original payment method within 5–7 business days.

If a return brings the remaining order total below $75, we will not deduct the original free-shipping benefit from your refund. Discounted and clearance candles are final sale, except where required by law.

Damaged, Broken, or Incorrect Items: Please report issues within 3 days of delivery and include photographs of the item and packaging when available. Verified issues may qualify for a replacement or refund.

Cancellations: Orders may be canceled before shipment. Once shipped, the applicable return policy applies.

Gift Cards: All Imprint Candles gift card purchases are final sale and nonrefundable, except where required by applicable law.

For return assistance, contact hello@imprintcandles.com.

1. 1

   Contact our team

   Request a return within 14 days of confirmed delivery. All returns require prior approval; contact our team using the details below.

2. 2

   Receive authorization

   After authorization, we’ll confirm whether return shipping is your responsibility or covered by Imprint Candles, based on the return reason. For change-of-mind returns, customers are responsible for return shipping costs. For damaged, defective, or incorrect orders, Imprint Candles will cover return shipping when a return is required. Contact hello@imprintcandles.com for assistance.

3. 3

   Package your items

   Return individual candles unused and unburned in their original packaging. For gift box returns, return the complete gift box with all included items unused and in their original packaging; any applicable product seals must remain intact. Do not assume a prepaid label will be provided; follow the return-shipping instructions confirmed with your authorization.

4. 4

   Ship and track

   Mail your return within 7 days of approval. After receipt and inspection, approved refunds go to your original payment method within 5–7 business days.

Eligible for Return

Not Eligible for Return